If you have had a premium rate bill appear on your mobile phone you will undoubtedly be questioning why it is there. Premium rate texts are often misused and are regularly sent to people who did not request or want the premium rate services.
To get money back from premium rate services you need to be absolutely certain that
a) You did not accidentally sign up to the service
b) The service (If you signed up to it) mentioned in clearly visible text how much you woud be charged
c) You have sent a text back to the number saying STOP or STOP ALL as soon as you realised
d) You have filled a fraud request with the phone company.
e) You have not used the services (Ie downloaded the offered games/ringtones/music)
Normally you will get an e-mail back either proving that you signed upto the service, or arguing that you will not get a refund, the only way to get around this is to be PERSISTENT. The premium rate mobile phone companies make the majority of their money from deception, so their staff are constantly fending off calls asking for refunds.
Keep asking, keep whittling down their rebuttals and eventually you should be able to apply for a refund.
If you are having too much trouble you can always report the company as fraudulent and if the value is high enough claim a small claims court judgement against the company!
Introduction to Mobile Fraud Advice
Mobile phone fraud has become prominant news over recent years after a multitude of premium rate text services have used unclear advertising and malicious means to get mobile phone owners to sign up to everything from ringtones and games to chat services. A lot of users who sign up for these do not realise they are signing up for a service and are shocked to see huge charges on their phone bill.
While some people merely make a mistake when signing upto a mobile phone service there are plenty of cases where people have been misled, misinformed, or even shielded from the cost of what they are about to do This is not only unethical but also illegal, and if this has happened to you it is possible to seek legal recourse for a refund for your mobile phone bill.
This site has been set up to help thouse who have suffered from mobile phone fraud around the world, with advice on how to seek compensation and aid.
While some people merely make a mistake when signing upto a mobile phone service there are plenty of cases where people have been misled, misinformed, or even shielded from the cost of what they are about to do This is not only unethical but also illegal, and if this has happened to you it is possible to seek legal recourse for a refund for your mobile phone bill.
This site has been set up to help thouse who have suffered from mobile phone fraud around the world, with advice on how to seek compensation and aid.
Monday 15 September 2008
Can I Get my Money Back from Premium Rate Phone Companies?
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